aer lingus coronavirus refund

AER Lingus have waived their change fees on flights booked for March, April and May amid the Covid-19 outbreak. Aer Lingus continues to liaise with the Department of Transport, other Government â¦ Aer Lingus has seen a fall in bookings to northern Italy as flyers worry about the spread of the coronavirus. It also did not clarify as to how many refund requests had been refused since the airline industry was decimated at the end of March. Aer Lingus AerClub has given a status extension of 12 months to those with membership anniversary dates between July 2, 2020 and July 31, 2021 Air Canada Aeroplan Altitude status will be extended through December 31, 2021 ; if you achieve Altitude status this year you will be able to gift that status to a friend or loved one as well You'll also need to check the box to let us know you're happy to accept a voucher in lieu of a refund. ‘We have expanded our teams along with introducing new processes and technology in an effort to speed up the processing time. A Refund Administration fee may apply. If you are using Internet Explorer 9, 10 or 11 our Audio player will not work properly. “They have thrown the travel agents and tour operators under the bus,” she said. “All I want is the money back on to my credit card, but that option is not included in the correspondence.”. Customers will be expected to pay any fare difference that there may be at the time of rebooking. A spokesperson for Aer Lingus told Extra.ie: ‘Aer Lingus is currently processing an unprecedented level of requests for vouchers and refunds. ‘To date we have issued over 250,000 vouchers and refunds to customers. ... Refund & Voucher Processing. The sister of murder victim Jason Corbett has shared a disgusting message from an online troll on social media. Sep 16, 2020, 2:01 PM. As of 3pm today, the airline will not â¦ ‘We apologise to customers but thank them for their continued patience as we work to process these requests in an expedited manner.’. Finally - about two weeks before departure date - connected with someone who said they would put through a refund to our credit card. British Airways and Aer Lingus update customers after US travel ban. The regulations â whether in the United States, United Kingdom, European Union â state clearly that youâre owed your money back if the airline cancels your flight. Please enter your email address so we can send you a link to reset your password. This name will appear beside any comments you post. See here for more information. Commenting on The Irish Times has changed. Simply fill out the form below to receive a voucher for the full value of your eligible flight. The owner of the Tour America travel agency Mary McKenna said Aer Lingus was one of a number of airlines not following EU regulations and refusing to give passengers refunds. Aer Lingus Coronavirus Cancellation Policy Icelandair Coronavirus Update Bookings made for travel up to and including Sept. 30, 2020, are eligible for a voucher worth the cost of their flight. Aer Lingus Aer Lingus has waived fees for changes on all bookings when made before 31 May 2021. The airline did not say how much money it has handed back to customers through the refunds. Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. With more and more cases of the novel coronavirus Covid-19 being diagnosed, it is difficult to keep track of what has become a rapidly changing situation. Aer Lingus confirmed that any customers who booked flights before March 6 and planned to travel in March, April or May will now be able to move their flights without incurring any fees. It said it was operating a reduced schedule to the US “to facilitate repatriation across Europe and North America” and passengers due to travel up to May 31st could change bookings or apply for travel vouchers. Save. CTRL + SPACE for auto-complete. We will process any amount eligible for refund back to the original credit card within 7 days and notify you by email when processed. He said thousands of people who had paid for flights to the US could not travel because of restrictions. I can’t go but Aer Lingus won’t refund me. We reserve the right to remove any content at any time from this Community, including without limitation if it violates the, For the best site experience please enable JavaScript in your browser settings, Consumers not obliged to accept vouchers for cancelled flights, Credit notes to customers who have to cancel their holidays will be Government backed, Holidays, flights, vouchers and refunds: Your questions answered, Asian chicken broth: An intense and incredibly tasty soup, Vanessa Kirby: ‘I wanted to feel like I’d lost a limb, like someone was missing’. The company said that it was introducing new processes which it hopes will help to speed up its ability to issue refunds. “The US authorities won’t let non-Americans in but Aer Lingus is still flying into the country. Your screen name should follow the standards set out in our. Guests from USA: Coverage Alert - 2019 Novel Coronavirus / COVID-19. AER Lingus are refusing to refund Irish passengers affected by Donald Trumpâs travel ban. The carrier said on Monday that it is grounding its fleet of more than 300 aircraft due to the coronavirus. The airline are continuing to operate a full schedule to â¦ The advice comes following a spike in the number of COVID-19 cases in recent... Gardaí have set up checkpoints around the Wicklow Mountains following the 'huge volumes of traffic' in the area. Further, the calculated amount of refund will be provided to the passenger in the original form of payment within 7 days of cancellation. This booking â¦ To comment you must now be an Irish Times subscriber. In these difficult times, a refund of €1,700 would be gratefully received.”, The new tourism campaign lets you soak up some art, visit museums and explore everything Germany has to offer, via live streams and videos. ‘Flight cancellations are still occurring and we continue to receive an unprecedented number of requests for vouchers and refunds, however, we expect that the additional resources, processes and technology that we have deployed will have a positive effect in improving our processing times. ... Refunds/Credit from Aer Lingus due to Covid-19 . Aer Lingus offers passengers alternate bookings and vouchers. However, passengers, tour operators and travel agents have all flagged significant issues when dealing with the airline in recent days. Business Editor. Cancellation and Refund Policy of Aer Lingus: As stated in the policy, for those who have booked Aer Lingus Reservations online are required to cancel their bookings by filling up a refund request form. She said it was attempting to push people into accepting vouchers or alternate bookings instead of giving them money back. Passengers who purchased a ticket on or before 3 April for travel between 23 February and 31 May, can request by 31 May a change of date by 31 December, or a refund with a voucher for the same amount, valid for one year. Passengers told POLITICO that Ryanair â¦ The refunds being offered to customers have come in the form of vouchers and cash refunds, it said in a statement. Aer Lingus planning to commence transatlantic flights from UK, Nearly €19,000 in speeding fines handed out in just 5 hours on Slow Down Day, Former Taoisigh among public sector workers to have pension boosts, * Sign up to the Extra.ie survey panel to trial free products and win prizes for your opinions! Meanwhile, Aer Lingus has issued around 250,000 vouchers to passengers whose flights could not operate due to the Covid-19 virus, according to its Chief Commercial Officer Dave Shepherd. The European Consumer Centre which polices consumer rights across the EU, stressed that irrespective of what passengers had been told, airlines are “obliged to respect passenger rights which remain unchanged even under such extraordinary circumstances as the Covid-19 restrictions”. EasyJet, British Airways and Aer Lingus all say they are happy to process refunds for canceled flights. Bookings made with Aer Lingus If you booked on aerlingus.com and need to cancel a booking please fill out our Refund Request Form. The same restrictions apply with Aer Lingus, with none of it customers able to fly out of Ireland for non-essential purposes until the ban is lifted by the Government. ... A full refund or travel credit valid on Ryanair flights for the next 12 months will also be offered. I got an email from them giving me a choice of a travel voucher with a extra 10 per cent or I can change my dates.”, He said he does not know where he stands with his job and is “one of the thousands of people who are out of work. When you have reset your password, you can, Please choose a screen name. Aer Lingus confirmed today it would extend their flexible change policy to existing bookings. Apparently our round trip ticket (3/14-3/18) is being considered one trip to avoid refunding us for our return flight (3/18) and two trips to avoid refunding us for our arrival flight (3/14-3/15). By Will Goodbody. News ... READ MORE: Coronavirus: Italy reports 21,000 cases as Covid-19 infection rises by 20% in one day . 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As of now, neither Ryanair or Aer Lingus have cancelled flights as a result of the coronavirus outbreaks. If said if flights were “proceeding as planned and there is a government-issued travel restriction or travel warning, guests should contact their travel insurer to seek a refund”. Aer Lingus has also been accused of side-stepping refund claims from US-bound passengers by flying virtually empty planes across the Atlantic despite the fact that Irish passengers with bookings cannot travel as a result of restrictions imposed by the Trump administration. On hold today with Aer Lingus again for hours as they told us yesterday to call them back today. Menu. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. Many have been travelling up to the uplands for exercise or to enjoy the snowy conditions. Details of passenger rights to refunds are only available by following a link to a complex page of terms and conditions. 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I waited until they actually cancelled the flights and then filled out their refund request form but I followed up by phone. Aer Lingus has denied it is breaking the law by not offering full refunds to passengers who have had flights cancelled due to the coronavirus crisis. It is absolutely disgraceful.”. If you have booked via Aer Lingus you can: ... COVID 19. Once this form has been submitted your flight booking will be cancelled and the refund processed. Chairman of the Irish Travel Agents’ Association Pat Dawson said it was “a black-and-white issue” and Aer Lingus was in breach of regulations by refusing to process refunds. 1. Aer Lingus denied it was denying people refunds and said when flights were cancelled it “provides guests with information in relation to their rights under EU Regulation 261 including, the right to a refund”. The Limerick man died on August 2, 2015 after sustaining fatal head injuries in the flat... Write CSS OR LESS and hit save. You can visit Aer Lingusâ dedicated coronavirus page here. An additional 6,888 new cases of COVID-19 have also been confirmed. “A voucher instead of a refund is not acceptable and it is not going to be much use to someone who has lost their job.”. November 15 2020 02:30 AM Hundreds of Aer Lingus passengers have been waiting over six months for refund vouchers from cancelled flights during the pandemic. The Books Quiz: Maria Edgeworth’s Castle Rackrent is set in which county? Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. Ryanair and Aer Lingus are reacting to Covid-19. AER LINGUS AND RYANAIR have gotten rid of flight change fees for a period due to Covid-19. Liam Walsh contacted us to tell us about a refund issue he has been having with Aer Lingus.It sounds wearying. See all options for your booking here. Aer Lingus process 250,000 COVID-19 flight refunds as cancellations ongoing Aer Lingus has so far processed over 250,000 flight refunds, but flight cancellations are ongoing. We have received an unprecedented volume of refund and voucher requests since the Covid pandemic caused the cancellation of flights. “But Aer Lingus won’t give refunds and are flying ghost planes across the Atlantic that are almost empty. It said “refund requests are being actioned via our website, through our social channels and through our call centre”. The Aer Lingus concession applies to those who have flights booked between now and May 31st and is in response to the coronavirus outbreak. Passengers whose flights have been cancelled can apply for a full refund. The airline told Extra.ie that it is dealing with an ‘unprecedented level’ of claims in relation to flights cancelled over COVID-19 restrictions. âI booked return flights to Lisbon for my family, for June 2016, on October 29th. The airline, part of International Airlines Group with Aer Lingus, said it would grant ticket holders a voucher or let them switch to a later date but only refund fares if it cancels a flight. Aer Lingus. In email correspondence about cancelled flights, Aer Lingus offers passengers alternate bookings and vouchers. You should receive instructions for resetting your password. The airline told Extra.ie that it is dealing with an âunprecedented levelâ of claims in relation to flights cancelled over COVID-19 restrictions. Concerned Aer Lingus customers have one less worry today after the airline confirmed it would allow people to change their flights without paying fees amid the Coronavirus pandemic. Exceptions include fully refundable fare types like Flex / Advantage / Business Flex, and â¦ You can use this form to request a refund if we have cancelled your flight due to a disruption. The revelation from the airlines comes after Ryanair revealed to Extra.ie that it handed out over €500 million in refunds after processing just 40% of its requests so far. She also said it was withholding money paid out by travel agents on behalf of clients. For a better experience use Google Chrome, Firefox or Microsoft Edge. US-bound passengers have struggled more because flights are not being cancelled. Many readers have contacted this newspaper to express concern about Aer Lingus’s policy on refunds. Aer Lingus said it was processing an âunprecedented level of refund and voucher applications together with rebooking requestsâ. Please subscribe to sign in to comment. Covid-19 Information Please check the relevant country information and local government websites for the latest information before you fly as travel requirements and restrictions are â¦ Booked return flights to the us authorities won ’ t refund me for refund back the. 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