Important things to keep in mind The charges that you see in the item listing are not final until you pay for the item. Global Shipping Program (GSP) Le Global Shipping Program simplifie l’achat de produits aux vendeurs des États-Unis et de la Grande-Bretagne pour les acheteurs d’autres pays. Trouble is if Ebay say the 19th they mean the 19th. You could Ring Pitney Bowes and ask them to find the missing parcels. Your listing is in the program, it is nothing to do with the buyer. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in some circumstances: You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. It is the responsibility of the seller to get the item to the GSP hub and the OP has tracking showing they have done that. If Global Shipping is causing you so much grief, OPT Out of it and do your own International Shipping. They absolutely should. Buyers don't usually have to wait for too long when a case is opened. I just don’t understand where it may be? I'll see if I can find a number. This one was also nearly a month in customs. It's awful. You can put Ireland in your exclusion list. Select Send it to the UK Shipping Centre, and the rest will be processed in the International postage section of the listing form. I really like buyers from Ireland, and I like this buyer, it is absolutely not his fault that this shipment has gone wrong, it is Pitney Bowes at the Global Shipping Programme depot in Derbyshire! Membre eBay. The latest tracking info available on eBay (it is now August 25th) says: Shipped from US Shipping Center to International Destination Aug … With the option, eBay orders get assigned tracking numbers that start with UPBE, UPAAB, or UPAAC. If you can, you should file an item not received claim through ebay. First time that I've used eBay's Global Shipping and it's actually been a good experience, as long as you don't rely on the tracking information that's posted on the eBay site. Inscrit : ‎23 … It’s easiest for the buyer to find out what’s going on since the seller only has to ship to the KY. Everything that happens after that is between the buyer and the GSP. Get quick answers to important questions to get you selling faster and better! Message 1 sur 12 (1 373 visites) 0 Compliments Highlighted. The Global Shipping Program (GSP) takes the complexity out of shipping internationally, bringing your business to markets around the world. Hello, thanks, this should be the tracking number, it does not not show up in purchase history. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Program (GSP) if they're in the US or UK. By offering more than one delivery option, you'll be able to attract different types of buyers. Give support, share information, and connect with fellow members. If you paid through Paypal open one there. I looked them up to see whether they had an email address but couldn't find it but I hadn't thought of ringing them. I have inputted all the tracking numbers into the system but the only thing comes up is that the site will be updated in 48 hours - which is what it has been saying from 3 April when I have confirmation from Myhermes delivered the parcel. Add any Transaction Nos. For additional information about applicable fees, see the eBay Global Shipping Programme Buyer Terms & Conditions. Legit, never use the eBay Global Shipping Program. Thus, your ONLY responsible for the The gsp will send the buyer the new tracking number not the seller. The seller has sent it to I think it’s “erklanger” or some which is the global shipping program center where they send out stuff to other countries. Global Shipping Programme The Global Shipping Programme is still open and active to all eligible countries. The Alternative to eBay Global Shipping Program (GSP) is to ship directly: To grow their business, to limit the shipping fees and control the customs fees, a lot of sellers chose to ship directly. There are a multitude of considerations from customs duties and taxes, to long delivery time frames and flawed parcel tracking. Envois : 17 728. But it has been 2 months and it’s still not here?, I have contacted the seller, they have for sure sent it correct since it says it has delivered to the global shipping center, but I can’t get any more information of the whereabouts since the shipping code the seller gave me doesn’t belong to any of the “famous” shipping companies. Si vous achetez auprès d'un vendeur situé à l'étranger, celui-ci peut vous envoyer l'objet via des services de livraison internationale standard ou, s'il réside aux États-Unis ou au Royaume-Uni, via le Service de livraison internationale d'eBay. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. I had never thought of ringing Pitney Bowes. Lorsque vous achetez sur eBay, vous avez accès à des objets en provenance du monde entier. Ebay with global shipping have lost my package they can't trace it wow good delivery system my package stuck in Erlanger KY for the last 7 days no one can find it just put in a complaint to paypal anybody else with same trouble NO MORE EBAY FOR ME ....AMAZON ALL THE WAY . problem with global shipping program they lost my package fotographie800. Once arrived in the destination country, your package may get assigned a tracking number by one of them. The buyer actually needs to contact the GSP. I have sent SO MANY emails to Ebay asking why the other two items haven't been refunded but they just DON'T respond, even to acknowledge receipt of my message. What can I do? Instead, use the Pitney Bowes tracker at https://parceltracking.pb.com directly with the UPAAA number (from the eBay site), you can see more details. This includes the name of the Program, as well as any of the services, features, and/or functionality offered to you under the Program. Global Shipping Programme The Global Shipping Programme is still open and active to all eligible countries. I purchased 3 items via this problems and all 3 of them had trouble to arrive to me, 1 of them has even got lost during shipping. Help; Archive Postage and Payments. Have you checked your PayPal or credit card account to see if you got a refund back in January? Community Member 07-30-2013 . They pay you postage to Derby And yes, from what I know the roof molding can be sent. eBay Global Shipping Program は追跡番号が途中で変わるため、新しい追跡番号で確認しなければいけないようです。追跡ができなくて困っている方がたくさんいると思うので、今回はその追跡方法をご紹介します。 A few weeks ago we got a foreign order. Further I have imported other guitars from the US via USPS without issues in the past. why not contact the seller and see if he can track it down for you? The seller can’t help me at all, only thing he can provide is the shipping number they got when they delivered it. The only thing I am worried about is why Ebay refunded one item and not the other two and why they won't now answer any of my follow up enquiries about this. None of this is his fault and I can understand why he thinks I am responsible. Thanks for getting back to me. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. Once you have entered the gsp delivery information from you to the hub, it is up to PB to sort it out and if they don't then he simply escalates the case and will get a full refund. If it has been more than 30 days since the estimated arrival date it is likely too late to open a claim here. Copyright © 1995-2021 eBay Inc. All Rights Reserved. According to ebay atleast... it’s like 70-80 cm long and like 2 cm wide lol. Mais EBAY n'indique pas la procédure à suivre pour contacter quelqu'un du Global Shipping Program. I packed and shipped it off to their distribution center and got notice from them that it was received. Bonjour, n'ayant d'autre choix, je viens d'acheter un objet via le Global Shipping Program à un Américain. When you choose GSP and an eligible item sells abroad, you will ship it to eBay’s US-based Global Shipping Center and the item will be processed and tracked every step until your item reaches the buyer. Buyers beware before you purchase from US sellers check that they do not use the Global shipping program. The Global Shipping Program offers both new and experienced eBay sellers the opportunity to sell to an international market with less hassle and risk. Is it blocked by the customs in Norway? WINNER – EBAY’S GLOBAL SHIPPING PROGRAMME. I ordered a roof molding for my 2011 Prius Back in January from USA, I live in Norway. And if it is gone, who the heck do I contact? With GSP you only have to ship your product to a warehouse in your own country, then eBay takes over and handles international delivery to the buyer. She didn't know how. He paid, despite being unhappy about the amount he was charged for the Global Shipping Programme service, but he is even more unhappy that his items have not arrived. If you did send to the Global shipping hub but you put them in to one parcel - then unfortunately you have a problem as you needed to send the item in separate parcels each with the special ID code. https://tools.usps.com/go/TrackConfirmAction. I have seen on the Pitney Bowes customer feedback site (this is the company that handles the GSP)  that there are huge numbers of people complaing about their service, and there are also huge numbers of people complaining about Ebay's response to GSP complaints, but nothing seems to be being done to help the sellers who are stuck in this muddle. I am a pensioner and the stress of emailing Ebay over and over again (up until 2.30am at night) is making me ill. If you end up with a problem, come back here for a bit of advice. I sent the package via MyHermes and it has been confirmed that they arrived at the Global Shipping Porgramme in Derbyshire on 3 April but after that they seem to have completely disappeared. 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